Last updated 09/07/2022

Thank you for your purchase, and thanks for shopping with us. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. We ask that you present proof of purchase. Any item not in its original condition, which is damaged or missing parts for reasons not due to our error, may be eligible for store credit or exchange, determined on a case-by-case basis.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Kindred Cycles

Attn: Returns

RMA #

2515 Penn Avenue  

Pittsburgh, PA 15222  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged: full bicycles. Sale items are final sale and cannot be returned. 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

[email protected]